Terms and Conditions

General conditions of sale and use

Welcome to Rotopino.co.uk - We provide you with professional help, information and assistance in the process of purchasing tools, power tools and accessories. We offer our items to you subject to the conditions set out on this page.

The Seller and Data Controller is Rotopino.pl S.A. a company with its main office in Bydgoszcz, ul. Fordońska 2, 85-085 Bydgoszcz, listed in the commercial register of the National Court Register, run by the 13th Economic Department of the District Court in Bydgoszcz under the number 0000300709, with share capital amounting to 1,000,000.00 PLN paid in full, with NIP number (TIN) 9532472649 (VAT number GB 357 6212 90), REGON number 093188712, e-mail: [email protected]

Before using the Rotopino.co.uk website please read these conditions carefully. By using the Rotopino.co.uk website, you agree to follow these conditions.

All assistance provided by an online shop for the customer are based on the following terms and conditions. With placing an order a customer acknowledges the terms and conditions of the online shop. Corrections to the agreement are only valid if they are in written form and signed by the shop and the customer. Any verbal agreements require written confirmation.


Conditions relating to the sale of products 

1. Acceptance of terms of sale

By requesting the chosen merchandise through the website, the client makes a binding offer to conclude a sales distance contract which enters into force at the moment of receiving goods. Once you place an order to purchase an item from Rotopino.co.uk, we will send you an e-mail confirmation with details of your order. Please keep in mind that if you happen not to receive a reply within 1 working day, it would be prudent to check any 'Junk Mail' or SPAM channels which may be launched in your system, before any further contact. Our response may have been incorrectly blocked by such software. Your order forms an offer to purchase an item. Any additional products without shipping confirmation on the same order do not enter into a contract. By placing an order in the described way, the customer declares to have read all the data provided to him or her during the purchase process and to acknowledge the general conditions and payment. In case of non-availability of the requested products, the customer gets immediate information via e-mail. We have no control over stocks in our suppliers' possession and hence are either no longer available or there might be some changes in kind or design. We thusly reserve the right to change the prices of the items in our offer and also to correct price errors. If they occur our clients will be promptly notified. Price lists and other advertising materials are only an example of the type of products offered, and no details there should be binding upon Rotopino.co.uk. Once in a while, all prices presented are subject to modification or withdrawal. The price given in any offer by Rotopino.pl S.A. is only valid if it was placed and approved at the time of the offer’s validation, otherwise, it intends to be the price as at the date of order acceptance by the company. We only accept orders from the customers who are over 18 years old. Payments made by fax, mail or telephone, cannot be accepted and processed for technical reasons. In stock items will be shipped right after receiving the payment receipt. In addition, we would like to warn you that an unpaid order will be automatically cancelled after 10 days from the date on which it was made. Rotopino.co.uk reserves the right to accept or decline orders, it also reserves the right to cancel any uncompleted order. Before placing an order for tools, power tools or other equipment the customer is considered as a person who has made a decision based on his or her own knowledge or expertise the suitability of products and the ability of the goods for the particular use and purpose that he/she intends to put them to or use them for and shouldn’t in any way rely on the expertise of or of any statements made or reviews posted by the Rotopino.co.uk or any of its agents or employees.

2. Order cancellation

Please be advised that order cancellation placed through via online store is possible only if it hasn’t been dispatched yet. If you wish to cancel your order please send us an e-mail: [email protected] or call the following phone number: +48 669 000 068. 

3. Dispatch and delivery

We always try to make purchasing products as convenient and quick as possible. You can count on fast shipping and satisfaction. Online orders can be shipped to anywhere in The United Kingdom. You can find the exact time of delivery in the ‘Shipping cost’ section on our website: https://www.rotopino.co.uk/shipping-costs/. For deliveries outside the United Kingdom, please check our  Spanish, Belgian, French, German, Austrian, Italian, Polish, or Dutch sites. The tools, power tools and other equipment can be delivered directly to your home address or to an alternative address of your choice. Keep in mind that if that’s the case we need a specified delivery address and please inform the person authorized to receive the tools on your behalf. 

The estimated delivery time is visible next to each product (please note that all delivery times is a subject to stock availability). The previously mentioned time of delivery is non-binding and can be extended in case of labour strikes, disputes, lockouts, lockdowns and unforeseen obstacles that are beyond the control of the seller or the supplier, e.g. delivery delays because of transportation malfunctions or energy shortages, etc. Rotopino.co.uk will strive to deliver the goods within the time frame agreed but in no circumstances will it be responsible for damage or loss of any kind caused directly by any delay in the delivery of the products. You will be informed via e-mail if the items ordered by you are not currently in the stock. In the event of receiving an incorrect number of items, the customer is bound to contact the customer service. If the realization of the delivery of the order in the event caused by force majeure is in our opinion impossible or very unlikely our company is at liberty to terminate the order via e-mail and refund the money previously paid by the customer. When the products are shipped out, you will receive an e-mail with confirmation and details. You shall also find an invoice from your order attached to the e-mail message. Rotopino.co.uk reserves the right to accept or refuse orders. The company also reserves the right to cancel any uncompleted order or to suspend the delivery. In both cases, the customer receives a refund of previously paid money.

Goods will be delivered based on information provided by the customer. It is possible for you to change your delivery address once your order has been submitted online but before the dispatch. However, such a change can lengthen the delivery time. Unfortunately, once your order is sent there is no possibility to change the delivery address. If currently there is no one available to pick up the package at the specified address at the time of delivery, a card with information about the delivery attempt should be left for you with a contact number for the local delivery company. Having this contact information should help you to re-book a delivery day/time or to arrange the pick up from the depot. Our order will require your signature hence why someone needs to be at home to accept the delivery.

The customer is responsible for carefully examining the parcel with goods. The signing of the delivery note is definitive evidence that the customer has examined the package and the inside items and that the products are free of defects/damages which should be unmistakably inspected in the courier’s presence. Orders, depending on a number of tools and their size, can be sent in a few packages delivered separately. Therefore, before signing delivery confirmation, we ask our customers to check if the number of tools, power tools or other ordered products received at once is compatible with the summary order received via e-mail.  

The customer has the right to not accept and refuse the delivery without giving a reason if he/she does not longer need ordered goods. Once the package is back in our warehouse, the money refund will be issued.

All prices are retail prices and include packing and VAT within the territory of the United Kingdom. All of our products are in GBP. The purchase price of each product depends on the price list of Rotopino.co.uk valid for the specific day.

Rotopino.pl S.A. is obliged to deliver the items accordingly to what the customer has ordered. In the case of receiving a different product or products than ordered, please contact our Customer Service Department via phone or e-mail ([email protected]).

4. Accepted payment methods

Under typical circumstances payment should be made at the time of placing. Payment may be made by, and is accepted by bank wire transfer, PayPal, major credit and debit cards: VISA, MasterCard.

Rotopino.co.uk may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of goods to the trade customer and/or terminate any contract without liability upon its part. In the event of any breach of the Terms and Conditions by the customer. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made. With orders paid via bank transfer we will dispatch the goods only after the money is being posted on the Rotopino.co.uk account.

5.  Right of return

The buyer has the right to terminate the distance contract without giving any reason. If you would like to use that law and return previously ordered goods please contact us via e-mail and we’ll send you details with the following steps. You should inform us within 14 days from receiving the package. If that 14th calendar day falls on a bank holiday/Sunday, then the period shall be prolonged to the next available business day.

Rotopino.pl S.A. is the subject liable for the collection of products. To arrange a pick up please contact our Customer Service Department via phone or e-mail ([email protected]). Carriage charges for unwanted returns will be at your expense. The customer who purchased goods can also send  them back on his/her own. To make that possible, please do not hesitate to contact our customer service department via phone or e-mail ([email protected]).

In the event of victorious cancellation, the commonly received benefits are reversed. However, in such a case the customer will be responsible for the costs of returning the goods. When Rotopino.co.uk accepts the products, it has the right to charge the customer for any direct costs connected with the return of the items.

We recommend our customers to ask the courier for the collection receipt. The document can be used as the proof of the successful pick-up and additionally includes the shipping number which allows both customer and Rotopino to track the order.

Please contact our Customer Service department and mind that our employees will be more than happy to help you with your request. If you are coming up against any problems, the Customer Service team will help you to find the answers and solutions you need. We will pick the goods from the delivery company. Please, use our transport packaging or very similar ones. Protect the items against damage and note that all products must be well-prepared and secure for the shipping. We reserve the right to declare claims for compensation if there is any damage due to inappropriate handling or deficient packaging in the process of the return. The transport companies will only accept items in adequate packaging.

After the successful collection of the goods, Rotopino.co.uk has 14 days for money refund.

The purchase invoice will be sent via e-mail provided by the client during the order placement.

The rate of a phone call to our Customer Service department is based on the local rates.


Conditions Relating to Your Use of Rotopino.co.uk 

6. Privacy policy

  1. Provision of personal data is voluntary but necessary to place and process the Order.

  2. The personal data are processed by the Data Controller, above all to perform and handle the Order (according to Art. 6 Item 1 let. B of the Regulation 2016/679 of the European Parliament and of the (EU) Council of 27 April 2016 on the protection of individual clients concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as ‘GDPR’). Processing data in any other purpose is possible only with the expressed consent of the Buyer.

  3. The Buyer has the right of access to his/her personal data, their rectification, erasure, the right to have the processing restricted, the right to object to the processing of personal data and the right of data portability. He/she also has the right to complain to the President of the Personal Data Protection Authority.

  4. Personal data of the Buyer will proceed throughout the period related to the execution and handling of the Order and until prescription or expiration of claims.

  5. Receivers of the Buyer's personal data may by entities performing the order at the Seller's request and handling it. 

Detailed information regarding personal data and privacy protection are set out in the “Privacy Policy” section on the Shop's website.


The Administrator may use Luigi's Analytics and Luigi's Box Search tools in the Online Store provided by Luigi's Box, s.r.o. (Tallerova 4, 811 02 Bratislava, Slovakia). These services help the administrator with statistics, analyze traffic, and find out what products are frequently searched for. The collected data is processed to improve marketing campaigns, optimise purchases, product offers that may suit the interests of a given person and adjust the content of the Online Store with website needs.

Detailed information on how Luigi's Analytics and Luigi's Box Search tools work, as well as the policies of personal data processing by Luigi's Box, s.r.o., can be found at the following internet address: https://www.luigisbox.com/privacy/.


7. General terms of warranty

We take care of your rights, including the right to file a complaint. Below you will find detailed information on our liability for defects of the product sold by us and your rights related to the complaint covered by warranty guarantee.

If the Product sold has a physical or legal defect, The Seller’s liability regarding the warranty of each product is defined by generally applicable laws. The statutory warranty begins when the Customer receives the Product and only covers product defects in the sold item.

The Seller is obliged to provide the Customer with a Product without defects or to remove the defect within a reasonable time without excessive inconvenience. The Seller may refuse to agree with the Customer's request if it is impossible to bring the defective product into compliance with the contract in the manner chosen by the Customer, or would require excessive costs compared to the second possible method of bringing it into compliance with the contract. Detailed information on the Seller's liability due to a Product defect and the Customer's rights are set out on the Online Store website in the information section "Complaints and returns policy".

The complaint should be submitted by the Customer in electronic form via e-mail at: [email protected].

The customer should include these information in the Complaint form: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and speed up the complaint process and decision of the Seller.

The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer didn’t receive a response and had requested replacement of the item, removal of the defect, or asked for a price reduction, specifying the amount by which the price is to be reduced, then after 14 calendar days his demand is justified.

In the case of a Customer who is a consumer, the cost of delivering the Product is covered by the Seller. If, due to the type of the Product or the method of its mounting, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.

8. Reviews, comments and other content

All visitors on this page may post reviews, comments, add other content; submit suggestions, ideas, comments, questions, or other information, as long as the content is not obscene, illegal, abusive, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, commercial solicitation, political campaigning, mass mailings, chain letters, or any form of "spam." 

Rotopino.co.uk reserves the right to remove or edit any content.

9. Copyright

No right or licence is granted by these Terms and Conditions to the purchaser under any copyright, patent, registered design or any other industrial property right except the right to use the purchased products. All images, logos, and graphics are property of their respective companies and are subject to copyright of the licensor. All the content on this website is subject to the law regarding copyright and other related rights. The contents of this website can not be distributed, copied, changed or made available to third parties or otherwise used. All rights reserved.

10. Final provisions

Rotopino.co.uk may change and update these Terms at any time. If any provision of these Terms and Conditions is held to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions or part of such clauses. You can save the current Terms and Conditions now or print them for your records. Failure by Rotopino.co.uk to enforce any of the Terms and Conditions shall not be construed as a waiver of any of the company’s rights presented. Rotopino.co.uk will not bear any liability or any right occurs to the purchaser by reason of any misrepresentation emerging from: printing and clerical errors or oral statements not confirmed by Rotopino.co.uk in writing.


Last modification: May 2021