Complaint Policy

General terms of warranty

We respect customer's rights, including the right to file a complaint. Below you will find detailed information on our liability for defects of the product sold by us and your rights related to the complaint covered by warranty guarantee.

The goods supplied should be checked in the courier attendance. If you discover shortcomings or damages, please ask the courier to write it down on the acceptance report or simply sign the documents with additional note: DAMAGED. Please contact us right away at 0208-08-99-100 or [email protected].

Manufacturer's warranty
Filing a complaint directly with the producer is usually the best and at the same time  fastest way to remove the defect. If you wish to file a complaint through our shop at rotopino.co.uk the whole process will be longer. Our company is only a broker so we will pass on the product with your complaint to the manufacturer. 

Complaints must be submitted in our shop so at rotopino.co.uk, by phone or via e-mail. ROTOPINO.PL S.A. employee will contact you as soon as possible to provide you information with further steps. 

If the complaint is justified, the costs of transport are borne by Rotopino.co.uk. When the complaint is not justified, because the product has, for example, been mechanically damaged, the customer bears the costs of transport. Contact us for detailed information on the next steps.